esyset processes orders on weekdays (Monday through Friday, excluding holidays). Packages ship from headquarter in Copenhagen or our partners North American warehouse.
For Orders Shipped within the United States and Canada
Free shipping on US and Canada orders of $150 or more.
Free shipping is valid to US and Canadian addresses only on purchases of $150 or more in the same order. Eligible customers must select the Standard Shipping option during checkout in order to receive free shipping. If you choose another shipping option, additional charges will apply. Your subtotal (before tax and shipping fees) must equal or exceed $150.00. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. Not valid on international shipments.
Customers can expect delivery within 4-10 business days after the order is processed, pending credit card approval, no tracking number. Our default method for Standard Shipping is Small Parcel Services. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority. Orders shipped to an APO/FPO address may take up to 3-6 weeks for delivery.
Customers can expect delivery within 3-6 business days after the order is processed, pending credit card approval, with tracking number and fully insured. Our default method is Expedited Parcel Services. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority. Orders shipped to an APO/FPO address may take up to 3-6 weeks for delivery.
For Orders Shipped Anywhere Outside of the US and North America
Customers can expect delivery within 7-10 business days after the order is processed, pending credit card approval, no tracking number. Our default method for Standard Shipping is Small Parcel Services. Orders shipped to an APO/FPO address may take up to 3-6 weeks for delivery.
Import Taxes and Duties
esyset is proud to ship to many countries around the world. Non-US customers should look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments. Customers outside the US are encouraged to contact their local customs bureau to inquire about possible import taxes. esyset cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States.
Additionally, please check with the customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions (including quarantine) that might affect your shipment. esyset cannot be held responsible for any items quarantined, destroyed, or otherwise not delivered as a result of an import restriction in any country other than the USA.
Refused, Unclaimed and Returned Shipments
Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the carrier. For international (non-US) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
A fee may be applied to all orders where:
- The incorrect address has been provided by the customer and the package is returned as undeliverable.
- An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits.
- A move or sudden change of address results in the refusal or non-delivery of an order.
The fee will consist of a $10 handling charge plus any applicable costs related to rerouting, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.
Additional Shipping Costs
Occasionally, items will be assessed additional shipping costs due to weight and packaging size, and when applicable will be indicated on the item's description page. Please contact customer service for more information.
In a case of a single order resulting in multiple shipments, the shipping charge applies only to the first package shipped, unless otherwise indicated. Packages will be sent under multiple tracking numbers and may arrive separately.
Changes and Cancellations
If you would like to cancel or change your order, please contact customer service as soon as possible. We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.